Transforming Customer Support with AI-Powered Chatbots
Challenge
A fast-growing e-commerce company was struggling to keep up with the volume of customer inquiries, leading to long response times and a poor customer experience.
Solution
Cleverly AI implemented a custom AI chatbot designed to handle common inquiries, process orders, and provide 24/7 support.
Results
85% of customer queries were resolved without human intervention.Customer satisfaction increased by 30%.Support team costs were reduced by 40%, allowing the company to focus resources on other areas of growth.